Every item sold on tussora.com is covered by a 1-year limited warranty against manufacturing defects, starting from the date of delivery. The warranty applies to the original purchaser and to orders delivered within the United States.
What is covered
- Structural defects — frames, joints, legs and load-bearing parts that fail under normal household use
- Manufacturing flaws — stitching that comes apart, upholstery or finish defects, warped surfaces present on arrival
- Hardware — hinges, slides, handles and screws that break or stop working
- Missing or damaged parts reported within 48 hours of delivery
What is not covered
- Normal wear and tear, including cushion softening, fading and minor color differences over time
- Misuse, accidents, pet damage, or use the product was not designed for
- Outdoor weathering of items sold for indoor use, and vice versa
- Assembly or installation that does not follow the included instructions
- Modifications, alterations or repairs made by anyone other than us
- Items marked as final sale or clearance
How to make a claim
- Email [email protected] with your order number.
- Include photos or a short video of the issue, plus a photo of the item where it stands.
- We review every claim and, when it is approved, we ship replacement parts or a replacement item, or issue a refund — at no cost to you.
We work directly with our production partners and handle the claim process on your behalf, so you never have to chase the manufacturer.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.