Returns & Refunds

Last updated: September 22, 2026

We want you to be happy with what you buy from TUSSORA. Furniture and home goods are a different category from small-pack items, and a few of our products are made to order, so this policy explains the rules that apply to each. The short version: stock furniture and home goods can usually be returned within 30 days; made-to-order prints are final sale; and shipping damage is on us, not you.

At a glance

  • 30-day return window from the delivery date for most stock items (furniture, home goods, decor).
  • No restocking fee on any eligible return.
  • Made-to-order (POD) items are final sale — see Section 5 for the small set of exceptions.
  • Refunds within 5–10 business days of us receiving and approving your return.
  • Free return shipping on damage, defect, or wrong item. Customer-paid return shipping on change-of-mind returns.

1. Return eligibility (stock items)

You have 30 days from the delivery date to request a return for most furniture, home goods, and decor items. To qualify, the item must be:

  • In its original packaging (or packaging that protects the item equivalently),
  • Unused, unassembled, and free of damage caused after delivery, and
  • Accompanied by the receipt, order number, or other proof of purchase.

2. Items that cannot be returned

  • Made-to-order (POD) items — custom-printed art, custom-engraved trays, or anything produced specifically for your order. See Section 5.
  • Items marked “Final Sale” on their product page at the time of purchase.
  • Items that have been assembled, modified, or used in a way that prevents resale.
  • Gift cards and downloadable products.

3. How to start a return

  1. Email [email protected] with your order number, the item you want to return, and a brief reason. We issue a Return Merchandise Authorisation (RMA) number.
  2. Pack the item securely in its original box. If you no longer have the original box, use a box rated for the item’s weight.
  3. Attach the RMA number to the outside of the package.
  4. Drop the package off at the carrier shown on the return label (for damage / defect / wrong item we email you a prepaid label; for change-of-mind returns you arrange shipping yourself).

Returns must be postmarked within 14 days of the RMA being issued. We cannot accept packages without a valid RMA number.

4. Refunds

Once we receive and inspect your return, we will email you to confirm approval. Refunds are credited to the original payment method within 5–10 business days after approval. Your bank or card issuer may take a few extra days to post the credit.

For LTL (freight) furniture items, the refund is processed only after the carrier scan-confirms pickup from your address.

5. Made-to-order (POD) items

Items marked as “Made to Order,” “Custom Print,” or produced through one of our custom-print partners are final sale. Because they are manufactured specifically for your order, we cannot resell them on the open market if you change your mind.

The exceptions, where we will replace or refund a POD item, are:

  • It arrived damaged,
  • It arrived with a production defect, or
  • We printed or engraved it incorrectly because of an error on our side.

If you spot a problem with a POD item, email us within 7 days of delivery with a photo and your order number, and we will arrange a replacement or refund at no cost to you.

6. Drop-ship delivery & transit damage

Most of our stock items ship directly from U.S.-based fulfilment partner warehouses. Please inspect the package within 5 days of delivery. If the box looks crushed, punctured, or opened, photograph it before opening and email us at [email protected]. We work with the carrier and our fulfilment partner to send a replacement quickly and arrange the pickup of the damaged item at no cost to you.

Larger furniture items may be delivered by an LTL freight carrier on a pallet. Please keep the original pallet and packaging until you have confirmed the piece is in good condition; without them, damage claims with the carrier are difficult to win.

7. Cancellations

You may cancel a stock order for a full refund any time before it has shipped. Once an order has shipped, the standard 30-day return process applies. POD orders enter production shortly after purchase and cannot be cancelled once production has started.

8. Contact us

Questions about a return, a refund, a damaged delivery, or a POD item? Email [email protected] with your order number and we will get back to you within one business day.