Last updated: October 28, 2026
TUSSORA ships from U.S. fulfilment partner warehouses. We currently deliver to addresses within the 48 contiguous states and Washington, D.C. only, so your order travels a short domestic distance instead of crossing an ocean. Below is what to expect at every step.
At a glance
- U.S. orders — dispatched from a U.S. warehouse, delivered in 3–7 business days for most stock items.
- Free U.S. shipping on orders over $99.
- Below $99 — a weight-based shipping rate, shown at checkout before you pay.
- Tracking emailed the moment your parcel is handed to the carrier.
- 30 days to report transit damage from the day of delivery (see Returns & Refunds).
1. Where we ship
We currently deliver within the 48 contiguous states of the United States plus Washington, D.C. only.
We are not able to deliver to:
- Alaska and Hawaii — these are outside our carrier network at this time.
- U.S. territories and protectorates — Puerto Rico, Guam, U.S. Virgin Islands, American Samoa and the Northern Mariana Islands.
- APO/FPO/DPO military addresses.
- P.O. boxes — furniture and oversized items travel by freight or oversize parcel and need a physical street address where the carrier can hand over the shipment.
- Remote areas outside standard carrier service networks — if a carrier classifies your ZIP code as remote or limited-service, we will contact you and refund the order in full before it ships.
Orders entered with an address we cannot serve are cancelled and refunded in full. You are never charged for a delivery we cannot complete. If you are unsure whether your address is covered, email [email protected] with your ZIP code before ordering.
2. Where your order ships from
Stock items (furniture, home goods, decor) are stored at our U.S.-based fulfilment partner’s warehouses and shipped directly to you. This is what lets us offer competitive prices and short domestic delivery times. Made-to-order (POD) items are produced by our custom-print partner and may ship from their facility; either way, the carrier and tracking link will be in your shipping email.
TUSSORA itself does not warehouse, manufacture, or inspect items. Product condition is the responsibility of our fulfilment partner and the carrier; we act as the merchant of record and coordinate any issues on your behalf.
3. Processing time
- Stock items — typically processed and dispatched within 1–2 business days.
- Made-to-order (POD) items — production time is usually 3–7 business days, then the carrier takes over.
- Large furniture (LTL) — may require palletising and a scheduled delivery window. The carrier will call to arrange.
Processing time is in addition to the carrier transit time. We do not count weekends or U.S. public holidays as business days.
4. Shipping costs
- Standard U.S. shipping — free on orders of $99 or more.
- Orders below $99 — a weight-based rate calculated at checkout.
- Large furniture (LTL) — may carry an additional oversize / overweight surcharge shown at checkout.
- Remote ZIP codes — some remote ZIPs may incur an additional carrier surcharge, also shown at checkout.
All shipping charges are shown before you pay. We do not bill you anything beyond the total at checkout.
5. Tracking
A tracking link is emailed to you the moment the carrier scans your parcel. If you do not see it within 3 business days of order confirmation, please check your spam folder and then email us at [email protected].
6. Delivery attempts & failed deliveries
Carriers usually attempt delivery once or twice. If a delivery is returned to us because no one was available, the package was refused, or the address was incorrect, we will email you to confirm next steps. Re-shipping will incur an additional shipping fee equal to the original freight cost.
7. Lost or damaged parcels
If your tracking shows “delivered” but you cannot find the parcel, please check with neighbours, household members, and around the delivery area. If it is still missing after 48 hours, email us and we will open a carrier investigation.
For damaged deliveries, see our Returns & Refunds policy. The short version: please inspect within 5 days of arrival, photograph any damage, and email us. We will replace the item or refund you at no extra cost.
8. Order changes
Need to change the shipping address? Email us as soon as possible. Once a parcel has been dispatched we cannot redirect it; we will have to wait for it to be returned and arrange re-shipment to the corrected address.
9. Delivery method
All orders are delivered to your threshold — the carrier brings the item to your front door, garage or first covered area. What that means in practice:
- Standard parcels are handed to the carrier and left at your front door or porch.
- Large furniture travels by freight. The driver brings the item to your front door but does not carry it into a room of your choice, unpack it, assemble it, or remove packaging.
- We do not currently offer in-home placement, assembly or installation services.
- Made-to-order (personalized) items are produced first and typically arrive within 15–35 days.
If your item arrives damaged, see our Returns & Refunds policy — please report it within 48 hours of delivery and we will make it right.
10. Contact us
Questions about a shipment? Email [email protected] with your order number and we will get back to you within one business day.